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Free Delivery over £40*
Save up to 47% with Cycle to Work
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Christmas Delivery

Bikes

Our last day for dispatch is Thursday the 22nd of December. We use a next day/express courier for bikes, such as DPD or TNT/Fedex. All couriers are experiencing some delays at the moment so nothing is guaranteed, but these services are intended as a next day service and have been largely delivering as such.

If a bike is ordered before 12pm, we will do our very best to dispatch it on the same day. Again, this is not a guarantee, but we will do our best! If we can't dispatch on the same day, we will dispatch the next working day. Please bear in mind that we are closed on Wednesdays, so no orders are processed or dispatched on those days.

We fully assemble your bike before delivery as though you were going to ride it away from the shop. To get it back into a box for the courier, there is some minor disassembly such as removing pedals and handlebars.

Smaller Items

For pre-Christmas we now strongly recommend you upgrade from our standard post (Royal Mail 48) to either Royal Mail 24 or DPD. Royal Mail have indicated that the last day for Royal Mail 24 should be the 16th, but even that is not guaranteed. To give the best chance of pre-Christmas delivery, we recommend selecting the DPD option.

If your item is in stock and ordered before 12pm, we will do our best to despatch your order the day you place it. Please bear in mind that we are closed on Wednesdays, so no orders are processed or dispatched on those days.


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Delivery Information

UK Delivery

If your item is in stock and ordered before 12pm, we will do our best to despatch your order the day you place it. In busy times we tell you how long it will take us to process it.

The above does not apply to bikes, which we have to assemble and inspect before repacking for dispatch. Typically we try to have bike orders dispatched within 3-5 days, but in busier times it may take longer. In those cases we'll let you know of longer than expected delivery times.

Please bear in mind that we are closed on Wednesdays, so no items will be dispatched then.

Free Postage over £40 on small items

For small items we use Royal Mail's 48 service which has a delivery time of typically 2-3 days from dispatch; though you do have the option to upgrade to 24 which is generally next-day from dispatch if you require your order sooner. Please note in some cases the item will need to be signed for, so please provide an address where someone will be in.

Orders of over £40 will qualify for free standard postage with Royal Mail 48. This excludes certain bulky or awkward items (for example shoes and helmets) which will be calculated automatically at the basket screen. Unless stated otherwise, bikes also do not qualify for free postage. Please see below for details on that.

Bike Shipping

When we send out a larger parcel such as a bike or trailer we use a tracked courier such as TNT's next-day service.

For these reasons please supply us with a delivery address where there will be someone in to sign for your parcel. If there is nobody in when the couriers call, they will leave a card. You can then phone them to arrange delivery for another day or collect your goods from your local depot (a photo ID with proof of address will be required).

Outside the UK

Since Brexit it is no longer feasible for our website to have permanent shipping prices for international delivery. Instead, if there is an item you are interested in, please Contact Us with a full delivery address and we will quote for delivery.

All the prices on our website and catalogue are in pounds sterling and are inclusive of VAT, but VAT will be removed for international orders. Please bear in mind you will likely have to pay your country's taxes and import duties for any items.


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Cycle to Work

Cycle to work schemes provide a more affordable way for you to purchase a new bike & equipment for cycling to work.

Depending on your income, you can save 32%-47% on the price of a new bike and accessories as well as spreading the cost over a period of 6-48 months without paying interest. There is a calculator on the link below which will help you find out exactly how much you could save.

There are numerous companies running Cycle to Work schemes and we work with the vast majority of them including the likes of Green Commute Initiative and Cyclescheme.

Learn more


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Contact Us


You can contact by the following means and we'll respond as quickly as possible:

Contact us by mail

info@cyclesense.co.uk

Contact us by phone

For all queries regarding adult's bikes and accessories contact our High Street Store. For anything kids' bike related please contact our kids' store.

High Street - 01937 530 303

Kids' Store - 01937 830 661


Opening Hours

High Street

Monday - 10:00-17:00
Tuesday - 10:00-17:00
Wednesday - CLOSED
Thursday - 10:00-17:00
Friday - 10:00-17:00
Saturday - 09:00-17:00
Sunday - CLOSED

Kids' Store

Monday - 10:00-18:00
Tuesday - 10:00-18:00
Wednesday - CLOSED
Thursday - 10:00-18:00
Friday - 10:00-18:00
Saturday - 09:00-17:00
Sunday - CLOSED


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Click & Collect


We know that many lead busy lifestyles and can't make it to the shop to browse during opening hours, so we've made it easy for you to browse online in the comfort of your own home. You can use the click and collect option to place an order at any time, any day, before collecting from the store at a time that suits you.

How do you do it? It's simple. Add the items you want to your cart, and then select the **collect in store** option below once you're on the basket screen:

Go through the checkout and pay for your items via our secure server. Once the order is placed you will receive a confirmation email. As soon as we're able we'll be in touch by phone or email to confirm with you when your items are available to collect. This could be practically instant, or it could take a few hours/days depending on the item.

If an item you have ordered is unavailable or delayed for whatever reason, we will of course let you know by the usual means of communication.

Once you're ready to collect your items, please bring your confirmation email with you (stored on a smartphone or printed), along with proof of ID (passport or driving license) and the card used to purchase.


Should you go for a balance bike or the more traditional stabilisers method? It's not even up for debate as far as we're concerned.

We get asked this question a lot in our kids' bike showroom. Stabilisers are perhaps how you and I learned how to ride bikes decades ago; but does that mean it's the best way to learn? 99% of the time we'd argue that it isn't. In this post we explain why...


What are balance bikes?

Balance bikes are bikes without cranks, pedals or drivetrain. They are typically available in 10", 12" and 14" wheel sizes. They are designed to help children learn how to balance and steer a bike before the transition to a bike with pedals. Children walk, run and, eventually, coast alongon two wheels, with the main intentions being to learn balance and have fun!



Learn early, learn right!

Balance bikes, such as the Frog Tadpole Mini pictured above, are available for children aged from 12 months.

A well designed, lightweight balance bike will enable children to find balance by themselves. Ideally they will be able to get both feet planted flat on the ground with a decent bend in their knee. This stability helps them to gain confidence. Once they gain confidence they will pick up more and more speed; eventually starting to lift their feet from the ground and coast along.

Once children have developed the confidence and balance on two wheels, it makes the transition to a pedal bike a heck of a lot easier. We have been importing balance bikes to the UK since the late 90s and, over the years, have seen the amazement of 1000s of parents as their children have come from their balance bike, jumped on a pedal bike and ridden straight off unassisted without the need for stabilisers.

So... definitely no stabilisers then?

Putting stabilisers on a bike sounds like it makes sense. In essence, it supports your child whilst they learn to pedal. However, it creates a dependency on the stabilisers. This is something which has to be unlearned when taking the stabilisers off and going to two wheels. In our experience it is much harder for kids to unlearn something than it is for them to learn something new.

Good quality, lightweight and well designed children's pedal bikes don't start until a 14" wheel size. Typically, this size is suitable from 3.5 years onwards. With a balance bike, you can get going from as early as 12 months provided the child is walking well and tall enough.

You can get 12" wheel pedal bikes, but the only ones available are heavy and poorly designed; making them less fun to ride and, ultimately, a waste of time.

Stabilisers should be a last resort, used only if a child is too big for a balance bike or simply hasn't been able to develop balance on two wheels.

Come and see us at our lightweight kids' bike showroom and we will ensure you get the best advice for your particular needs. We will almost certainly have something in our carefully selected range to suit.

Friday 25 May 2018 Filed in: Blog

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