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Shipping

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UK delivery

If your item is in stock and ordered before 12pm, we will do our best to despatch your order the day you place it. In busy times we tell you how long it will take us to process it.

The above does not apply to bikes, which we have to assemble and inspect before repacking for dispatch. Typically we try to have bike orders dispatched within 3-5 days, but in busier times it may take longer. In those cases we'll let you know of longer than expected delivery times.

Please bear in mind that we are closed on Wednesdays, so no items will be dispatched then.

Free postage over £40

For small items we use Royal Mail's 48 service which has a delivery time of typically 2-3 days from dispatch; though you do have the option to upgrade to 24 which is generally next-day from dispatch if you require your order sooner. Please note in some cases the item will need to be signed for, so please provide an address where someone will be in.

Orders of over £40 will qualify for free standard postage with Royal Mail 48. This may exclude certain bulky or awkward items which will be calculated automatically at the basket screen.

Bike shipping

When we send out a larger parcel such as a bike or trailer we use a next-day courier - usually either DPD or Parcelforce.

For these reasons please supply us with a delivery address where there will be someone in to sign for your parcel. If there is nobody in when the couriers call, they will leave a card. You can then phone them to arrange delivery for another day or collect your goods from your local depot (a photo ID with proof of address will be required).

How will my bike be delivered?

We fully assemble, safety check and inspect every bike as though you were going to ride it away from our showroom.

However, to get it back into a box suitable for a courier to handle, we have to remove the pedals, handlebar and usually the front wheel - so some minor reassembly is required when the bike is delivered to you.

Please bear in mind that you might need a 15mm spanner for the pedals (adult's bikes generally do not come with pedals included, so you may not need to worry about this), and 4mm, 5mm and 6mm allen/hex keys for the reassembly.

Outside the UK

Since Brexit it is no longer feasible for our website to have permanent shipping prices for international delivery. Instead, if there is an item you are interested in, please Contact Us with a full delivery address and we will quote for delivery.

All the prices on our website and catalogue are in pounds sterling and are inclusive of VAT, but VAT will be removed for international orders. Please bear in mind that you will likely have to pay your country's taxes, import duties and associated courier handling fees for any items.

Cycle to Work

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The Cycle to Work scheme is a government scheme designed to provide a more affordable way for you to purchase a new bike & equipment for cycling to work.

Depending on your tax bracket and the scheme provider used, you can save 25%-47% on the price of a new bike and accessories as well as spreading the cost over a period of 6-48 months without paying any interest.

The bike purchased on the scheme can be any kind of bike - hybrid bike, road bike, mountain bike, electric bike, cargo bike - as long as the primary user of the bike is the person who took out the scheme. So... no children's bikes, sorry.

It sounds too good to be true, but rest assured it really is that much of a no-brainer.

More Info

Click & Collect

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We've all got busy lives, and sometimes it's easier just to browse online at home rather than having to come out to our shop. Our click & collect service is free and easy to use - simply:

  1. Browse the site and add the items you'd like to collect to your basket.
  2. Head to the checkout and select Collect in Store as your delivery region under the Delivery Region/Country header.
  3. Proceed through the online checkout and pay for your items as usual.
  4. We'll be in touch as soon as your order is ready to collect! In cases where an item is out of stock or might take a while to arrive we'll let you know. Payment is not actually processed against your card until we've accepted the order.
  5. Come to the store and collect your items whenever is convenient. Please bring valid photo ID just in case!

Cookies

Use of cookies by Cyclesense

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

Types of cookie

Session Cookies
Session cookies are only stored for as long as your browser remains open. They allow a form of memory to exist between your browser and the server delivering a website to you, such as previous choices or shopping cart content information. Session cookies form an integral part of how this website operates.
1st Party Cookies
1st Party "persistent cookies" store information beyond your current visit to a website. They may be used to store your preferences or save you from re-keying information on future visits. They may also be used to track your bahaviour whilst visiting a site. They can only be read back by the website which placed them, so the information contained in them should be considered to be personally identifiable. However you are only identifiable to that specific website.
3rd Party Cookies
3rd Party "persistent cookies" also store information beyond your current visit to a website. They typically occur when a website has part of its content delivered via a third party, for example embedding videos, maps etc from other content providors. Websites featuring advertising commonly use 3rd parties to deliver the adverts and the third party can set cookies based on your interests such that if you visit alternative sites where they deliver advertising content, your previous interests can be used to deliver interest based adverts to you on those other sites. We try to avoid third party cookies as much as is possible, however we may, from time to time utilise third party content and cannot guarantee that such content does not have third party cookies delivered with it.

Cookies on Cyclesense

The table below explains the cookies we use and why.

Cookie Name Type Optional Purpose
Cookie Notification _allowCookies 1st Party Yes via browser settings This cookie is used to remember that the cookie consent panel has been displayed when you first visit our site. The cookie data is stored on your device for a maximum 60 days. No personal data is held in this cookie.
Session ID PHPSESSID Session No This cookie is used to hold a session persistent communication key between your browser and our website. This enables our website to keep track of items you add to your shopping cart. The cookie data is stored until you close your browser. No personal data is held in this cookie.
Browser Width _clientWidth Session No This cookie is used to store the current display width of your browser. This helps our website to deliver appropriate content for your display. The cookie data is stored until you close your browser. No personal data is held in this cookie.
Checkout memory carriageRegionID 1st Party Yes via browser settings This cookie is used to store your choice for delivery region. Having it means you do not need to select a delivery region each time you shop with us or if you move away from the checkout, your selection has been remembered. No personal data is held in this cookie.
Checkout short term memory (personal details) customerTitle
customerForename
customerInitial
customerSurname
customerCompanyName
customerEmail
customerEmail2
customerTelephone
customerTelephoneLandline
customerAddress1
customerAddress2
customerAddress3
customerCity
customerCounty
customerPostcode
customerCountry
customerDelivery_fao
customerDelivery_addr1
customerDelivery_addr2
customerDelivery_addr3
customerDelivery_addr4
customerDelivery_addr5
customerDelivery_addr6
customerDelivery_county
customerDelivery_country
customerDelivery_postcode
customerDelivery_telephone		 Session No These cookies are used to remember your personal details. Having them means you do not need to enter your name, address, email etc if you leave the checkout process and come back to it, for example if you add an additional item to your order when you have already got part way through the checkout process. Personal data is held in these cookies. The cookie data is stored until you close your browser.
Checkout long term memory (personal details) customerTitle
customerForename
customerInitial
customerSurname
customerCompanyName
customerEmail
customerEmail2
customerTelephone
customerTelephoneLandline
customerAddress1
customerAddress2
customerAddress3
customerCity
customerCounty
customerPostcode
customerCountry
 1st Party Yes via Opt In These cookies are used to remember your personal details. Having them means you do not need to enter your name, address, email etc each time you shop with us. Personal data is held in these cookies. These are all "Opt In" cookies at the point of delivery and will only be set if you select the "Remember Me" option in our checkout. These cookies are 1st party cookies and can only be read back by our website. These cookies will automatically expire one year after they were last written OR if you use our website again within a year but do not select the "Remember Me" option, they will be deleted then.
Google Analytics _utma
_utmb
_utmc
_utmz		 1st Party Yes These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where vistors have come to the site from and the pages they visited.
Click here for an overview of privacy at Google
YouTube cookies 3rd Party Yes via browser settings Periodically, we may embed vides from YouTube. This mode may set cookies on your computer once you click on the YouTube video player, but YouTube will not store personally-identifiable cookie information for playbacks of embedded videos using the privacy-enhanced mode. To find out more visit YouTube's embedding videos info page
Vimeo cookies 3rd Party Yes via browser settings Periodically, we may embed vides from Vimeo. This mode may set cookies on your computer once you click on the Vimeo video player. To find out more visit Vimeo's privacy policy

Most device based web browsers allow some control of most cookies through browser settings. Refer to your browser vendors to discover how to control what cookies your browser accepts and rejects.

To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org.

To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.

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