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Free Delivery over £40*
Save up to 47% with Cycle to Work
Free click & collect

Christmas Delivery


Our last day for dispatch is Thursday the 22nd of December. We use a next day/express courier for bikes, such as DPD or TNT/Fedex. All couriers are experiencing some delays at the moment so nothing is guaranteed, but these services are intended as a next day service and have been largely delivering as such.

If a bike is ordered before 12pm, we will do our very best to dispatch it on the same day. Again, this is not a guarantee, but we will do our best! If we can't dispatch on the same day, we will dispatch the next working day. Please bear in mind that we are closed on Wednesdays, so no orders are processed or dispatched on those days.

We fully assemble your bike before delivery as though you were going to ride it away from the shop. To get it back into a box for the courier, there is some minor disassembly such as removing pedals and handlebars.

Smaller Items

For pre-Christmas we now strongly recommend you upgrade from our standard post (Royal Mail 48) to either Royal Mail 24 or DPD. Royal Mail have indicated that the last day for Royal Mail 24 should be the 16th, but even that is not guaranteed. To give the best chance of pre-Christmas delivery, we recommend selecting the DPD option.

If your item is in stock and ordered before 12pm, we will do our best to despatch your order the day you place it. Please bear in mind that we are closed on Wednesdays, so no orders are processed or dispatched on those days.


Delivery Information

UK Delivery

If your item is in stock and ordered before 12pm, we will do our best to despatch your order the day you place it. In busy times we tell you how long it will take us to process it.

The above does not apply to bikes, which we have to assemble and inspect before repacking for dispatch. Typically we try to have bike orders dispatched within 3-5 days, but in busier times it may take longer. In those cases we'll let you know of longer than expected delivery times.

Please bear in mind that we are closed on Wednesdays, so no items will be dispatched then.

Free Postage over £40 on small items

For small items we use Royal Mail's 48 service which has a delivery time of typically 2-3 days from dispatch; though you do have the option to upgrade to 24 which is generally next-day from dispatch if you require your order sooner. Please note in some cases the item will need to be signed for, so please provide an address where someone will be in.

Orders of over £40 will qualify for free standard postage with Royal Mail 48. This excludes certain bulky or awkward items (for example shoes and helmets) which will be calculated automatically at the basket screen. Unless stated otherwise, bikes also do not qualify for free postage. Please see below for details on that.

Bike Shipping

When we send out a larger parcel such as a bike or trailer we use a tracked courier such as TNT's next-day service.

For these reasons please supply us with a delivery address where there will be someone in to sign for your parcel. If there is nobody in when the couriers call, they will leave a card. You can then phone them to arrange delivery for another day or collect your goods from your local depot (a photo ID with proof of address will be required).

Outside the UK

Since Brexit it is no longer feasible for our website to have permanent shipping prices for international delivery. Instead, if there is an item you are interested in, please Contact Us with a full delivery address and we will quote for delivery.

All the prices on our website and catalogue are in pounds sterling and are inclusive of VAT, but VAT will be removed for international orders. Please bear in mind you will likely have to pay your country's taxes and import duties for any items.


Cycle to Work

Cycle to work schemes provide a more affordable way for you to purchase a new bike & equipment for cycling to work.

Depending on your income, you can save 32%-47% on the price of a new bike and accessories as well as spreading the cost over a period of 6-48 months without paying interest. There is a calculator on the link below which will help you find out exactly how much you could save.

There are numerous companies running Cycle to Work schemes and we work with the vast majority of them including the likes of Green Commute Initiative and Cyclescheme.

Learn more


Contact Us

You can contact by the following means and we'll respond as quickly as possible:

Contact us by mail

Contact us by phone

For all queries regarding adult's bikes and accessories contact our High Street Store. For anything kids' bike related please contact our kids' store.

High Street - 01937 530 303

Kids' Store - 01937 830 661

Opening Hours

High Street

Monday - 10:00-17:00
Tuesday - 10:00-17:00
Wednesday - CLOSED
Thursday - 10:00-17:00
Friday - 10:00-17:00
Saturday - 09:00-17:00
Sunday - CLOSED

Kids' Store

Monday - 10:00-18:00
Tuesday - 10:00-18:00
Wednesday - CLOSED
Thursday - 10:00-18:00
Friday - 10:00-18:00
Saturday - 09:00-17:00
Sunday - CLOSED


Click & Collect

We know that many lead busy lifestyles and can't make it to the shop to browse during opening hours, so we've made it easy for you to browse online in the comfort of your own home. You can use the click and collect option to place an order at any time, any day, before collecting from the store at a time that suits you.

How do you do it? It's simple. Add the items you want to your cart, and then select the **collect in store** option below once you're on the basket screen:

Go through the checkout and pay for your items via our secure server. Once the order is placed you will receive a confirmation email. As soon as we're able we'll be in touch by phone or email to confirm with you when your items are available to collect. This could be practically instant, or it could take a few hours/days depending on the item.

If an item you have ordered is unavailable or delayed for whatever reason, we will of course let you know by the usual means of communication.

Once you're ready to collect your items, please bring your confirmation email with you (stored on a smartphone or printed), along with proof of ID (passport or driving license) and the card used to purchase.

Electric Bikes

At Cyclesense we believe electric bikes will be a major part of public travel's future. Electric bikes can help us reduce emissions, save money and improve physical and mental health. Oh yeah... they're fun as well!

What is an electric bike?

Put simply, electric bikes are bicycles equipped with a motor that provides assistance as you cycle. The motors are usually found either integrated into the cranks of the bike or in the rear wheel hub.

By UK law, motors are restricted to 250w and assistance is provided up to a speed of 25km/h (15.5mph). Once you start going over this speed the motor no longer provides any assistance.

Preparing for the next adventure aboard their MOUSTACHE Lundi electric city bike.

Who are electric bikes for?

Short answer: absolutely anybody. They are bicycles equipped with some additional assistance which can make cycling easier or simply more fun for anyone.

People are often quick to assume they're for lazy people or the elderly but this couldn't be further from the truth. It's true that they're absolutely great for an elderly person who is perhaps not as strong as they used to be, but that doesn't mean electric bikes should be limited to that; they can serve a multitude of functions. The most important to thing about e-bikes is that they're fun - this is why French electric bike specialists Moustache have dubbed their bikes smiling machines!

What could you do with an electric bike?

1. Improve your fitness

Electric bikes make cycling more accessible for people who might not usually ride a bike.

If you like the idea of riding a bike but hills are too hard or you just plain don't enjoy them, electric bikes will iron them out for you. Wherever you go on an electric bike, you still have to pedal and you still burn calories. Likewise, if your busy work and lifestyle schedule doesn't allow the time for a specific exercise regime then using an electric bike as a means of transportation allows you to make appointments on time without sweating as much as you would on a standard bike.

2. Improve your mental health & wellbeing

The mental health benefits of riding a bike are well documented. Basically, it can reduce your levels of cortisol (known as 'the stress hormone') and release more endorphins.

Carry more on an electric touring bike like the KOGA E-WorldTraveller.

Reaching new heights on the MOUSTACHE Trail 29 E-MTB

3. Go faster and further

This is especially applicable to electric mountain bikes. Riding trails on a standard mountain bike is often slow going so you can only get so far in your limited timeframe. With an E-MTB however, you can go significantly faster on the slower sections of trails; allowing you to go further and explore more of your favourite tracks.

4. Transportation

Imagine being able to carry all the things you need for work on your bike and not having to worry about how much it weighs. Imagine being able to carry the shopping home on your bike. The majority of our electric city & hybrid bikes are equipped with pannier racks so you can load 'em up with the confidence that you can use the motor's assistance to help you speed along with heavy loads.

Got the kids with you? No worries. Electric cargo bikes are equipped with a cargo hold which enables you to carry huge loads, all whilst your legs and the assistance from the motor provide you with the means to carry them.

An electric cargo bike's hold can often carry 80kg+.

5. Save money

The initial purchase price of an electric bike might seem high (although using a cycle to work scheme such as the Green Commute Initiative can make this far more manageable), but it could save you money in the long term if you're using it as an alternative transport to a car. The cost of refuelling and parking your vehicle is diminished, and replacing the parts of a car from wear and tear is usually significantly more expensive than replacing the parts on a bicycle.

6. Save the environment

Emissions from riding an e-bike are more or less the same as riding a standard bicycle. They are more than 13 times more energy efficient than cars and 6 times more efficient than rail travel. Commuting around busy city centres by bike is often quicker than by car; especially if you're buzzing round at the 15.5mph assistance limit.

Why buy an electric bike from Cyclesense

We've been dealing in electric bikes since they first started and have seen the immeasurable evolutions over the years. There's no hard sell involved and our team are equipped with the knowledge to make sure you go away with the right bike for your needs.

Quality and reliability is everything when it comes to electric bikes; that's why we've really taken the time to compile a range that meets our high standards. All of the brands we stock can be counted on and we simply refuse to stock bikes that aren't fit for purpose.

Shop Electric Bikes
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