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Shipping

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UK delivery

If your item is in stock and ordered before 12pm, we will do our best to despatch your order the day you place it. In busy times we tell you how long it will take us to process it.

The above does not apply to bikes, which we have to assemble and inspect before repacking for dispatch. Typically we try to have bike orders dispatched within 3-5 days, but in busier times it may take longer. In those cases we'll let you know of longer than expected delivery times.

Please bear in mind that we are closed on Wednesdays, so no items will be dispatched then.

Free postage over £40

For small items we use Royal Mail's 48 service which has a delivery time of typically 2-3 days from dispatch; though you do have the option to upgrade to 24 which is generally next-day from dispatch if you require your order sooner. Please note in some cases the item will need to be signed for, so please provide an address where someone will be in.

Orders of over £40 will qualify for free standard postage with Royal Mail 48. This may exclude certain bulky or awkward items which will be calculated automatically at the basket screen.

Bike shipping

When we send out a larger parcel such as a bike or trailer we use a next-day courier - usually either DPD or Parcelforce.

For these reasons please supply us with a delivery address where there will be someone in to sign for your parcel. If there is nobody in when the couriers call, they will leave a card. You can then phone them to arrange delivery for another day or collect your goods from your local depot (a photo ID with proof of address will be required).

How will my bike be delivered?

We fully assemble, safety check and inspect every bike as though you were going to ride it away from our showroom.

However, to get it back into a box suitable for a courier to handle, we have to remove the pedals, handlebar and usually the front wheel - so some minor reassembly is required when the bike is delivered to you.

Please bear in mind that you might need a 15mm spanner for the pedals (adult's bikes generally do not come with pedals included, so you may not need to worry about this), and 4mm, 5mm and 6mm allen/hex keys for the reassembly.

Outside the UK

Since Brexit it is no longer feasible for our website to have permanent shipping prices for international delivery. Instead, if there is an item you are interested in, please Contact Us with a full delivery address and we will quote for delivery.

All the prices on our website and catalogue are in pounds sterling and are inclusive of VAT, but VAT will be removed for international orders. Please bear in mind that you will likely have to pay your country's taxes, import duties and associated courier handling fees for any items.

Cycle to Work

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The Cycle to Work scheme is a government scheme designed to provide a more affordable way for you to purchase a new bike & equipment for cycling to work.

Depending on your tax bracket and the scheme provider used, you can save 25%-47% on the price of a new bike and accessories as well as spreading the cost over a period of 6-48 months without paying any interest.

The bike purchased on the scheme can be any kind of bike - hybrid bike, road bike, mountain bike, electric bike, cargo bike - as long as the primary user of the bike is the person who took out the scheme. So... no children's bikes, sorry.

It sounds too good to be true, but rest assured it really is that much of a no-brainer.

More Info

Click & Collect

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We've all got busy lives, and sometimes it's easier just to browse online at home rather than having to come out to our shop. Our click & collect service is free and easy to use - simply:

  1. Browse the site and add the items you'd like to collect to your basket.
  2. Head to the checkout and select Collect in Store as your delivery region under the Delivery Region/Country header.
  3. Proceed through the online checkout and pay for your items as usual.
  4. We'll be in touch as soon as your order is ready to collect! In cases where an item is out of stock or might take a while to arrive we'll let you know. Payment is not actually processed against your card until we've accepted the order.
  5. Come to the store and collect your items whenever is convenient. Please bring valid photo ID just in case!
Bike servicing and repairs

Workshop

Servicing & Repairs

Cyclesense runs a busy and reputable workshop at our High Street store in Tadcaster which delivers the highest quality servicing and repair work that you will find.

Here at Cyclesense we understand that you want to be out on the tarmac or the trails as much as possible stress-free, so we aim to turn your bikes around as quickly and efficiently as we can.

All our mechanics are Cytech qualified with many years of experience. Our mechanics love tackling difficult jobs and problem solving - whether it's a 30 year old commuter hack or a high end road bike, we can guarantee that when you get your bike back after a service it'll feel just like new.

Don't forget our mechanics are here to help. If you need advice on upgrading certain parts on your bike or feel you would benefit from having a technical chat then don't hesitate to ask questions.

Our workshop works on a diary system. Please see below for a summary of the available services and how to book your bike in.

book a bike repair

Book your bike in or get a quote

Booking your bike in is easy - just contact us by either phone or email and we'll agree a date to complete the job once a rough idea of the work required has been established.

call01937 530 303

mailinfo@cyclesense.co.uk

Available Services

Servicing

Regular servicing is the best way to keep your bike performing well, and improve the longevity of its components - helping you to save money in the long term. We have 3 levels of service to cater for your requirements:

Basic
£45

A regular basic service will help to keep your bike ticking along. We recommend a basic service every 3-6 months based on usage.

  • Gears set for optimum performance
  • All cables lubricated and checked
  • Brakes set for optimum efficiency
  • All bolts safety checked and adjusted to correct torque
  • Tyres/tubes checked and inflated to correct pressure
Standard
£75

Recommended once a year, our standard service includes:

  • Everything included in the basic service.
  • Bicycle cleaned and degreased.
  • Worn components removed for maintenance or replaced where necessary. We will contact you before proceeding with any replacements*.
  • All bearings checked and adjusted where possible. This includes wheels, headset and bottom bracket bearings.
  • Wheel rims checked for wear.
  • Wheels trued and tensioned.
Deluxe
£120

The full works. Get your bike feeling like new:

  • Everything included in the basic and standard services.
  • Bike fully stripped down to the frame. The frame and individual parts are then cleaned and degreased.
  • Frame checked for damage/corrosion.
  • Serviceable hubs are overhauled, stripped and rebuilt.
  • New cables are included as part of the deluxe service. However, there will be a small surcharge for a small selection of certain cables. Our workshop manager will make sure you are aware if this applies to your bike or not when booking in.
  • Whilst any new parts are chargeable, the labour costs for fitting all new parts included as part of the service. Customers will be contacted by our workshop before these works are carried out.

*Any new components used within the service will be charged on top of the initial cost, parts fitted may also be liable for extra labour charge (basic & standard only). You will be informed by the mechanic before any work commences with reasoning and advice.

Parts Tuning

If you don't feel your bike requires a full service, we can tune individual parts such as brakes or gears for optimal performance. This is often ideal preparation before a race or a big event.

bike parts tune-up

Price List:

  • Brake tune & optimisation
    From £12.50
  • Gear tune & optimisation
    From £17.50
  • Wheel true
    From £12
  • Hub service
    From £15
  • Safety check
    £30
  • + Many more. No job is too big or too small.
    Enquire for price

Wheel Services

We offer a multitude of wheel services. We can build you a new set of wheels or true your old ones; we can get your tubeless-ready wheels & tyres up-and-running or we can service your hubs.

If you require a new set of wheels building, we are more than happy to advise and provide suggestions based on your requirements.

wheel building and servicing

Price List (per wheel):

  • Wheel build
    From £35
  • Axle replacement
    From £15
  • Hub service
    From £15
  • Replace spokes & true
    From £20
  • Tubeless tyre fitting
    From £15
  • Tubular tyre gluing
    From £30
  • Tubular tyre taping
    From £20
  • Tyre/tube replacement
    From £8.50
  • Wheel true
    From £12

E-Bike Servicing

We have expertise in electric bikes going back to when they first started.

Our mechanics are qualified and have the equipment to run diagnostics on and service a number of systems including Bosch, Yamaha, Giant and Shimano.

We take our responsibilities seriously and with professionalism; and as a result we do not service electric bikes which are not road legal or which have unknown, unsafe and/or poorly designed electrical systems.

If you're not sure whether that applies to your bike, please feel free to get in touch with our workshop by phone or email.

electric bike servicing

Parts Fitting & Replacement

No job is too big or too small for our mechanics. From fitting bar tape to full bike rebuilds, we will fit and strip any parts for you and make sure it's installed properly.

bike workshop parts fitting

Price List:

  • Bar tape replaced
    From £12
  • Bottom bracket replaced
    From £20
  • Brake blocks replaced
    From £8.50
  • Brake cable replaced
    From £8.50
  • Brake levers replaced
    From £20
  • Brakes replaced
    From £12-£20
  • Cassette replaced
    From £10
  • Chain replaced
    From £8
  • Chainring replaced
    From £10
  • Chainset replaced
    From £15
  • Child seat fitted
    From £20
  • Dynamo fitted
    From £50
  • Frame swap
    From £100
  • Forks replaced
    From £30
  • Freehub replaced
    From £18
  • Freewheel replaced
    From £12
  • Front mech replaced
    From £10
  • Gear cable replaced
    From £10
  • Gear hanger replaced
    From £17.50
  • Gear levers replaced
    From £20
  • Headset replaced
    From £18
  • Handlebar replaced
    From £22
  • Jockey wheels replaced
    From £15
  • Left hand crank replaced
    From £8
  • Mudguards fitted
    From £25
  • Pannier rack fitted
    From £15
  • Pedals replaced
    From £12
  • Rear mech replaced
    From £8
  • Rotor replaced
    From £15
  • Saddle replaced
    From £12
  • Seatpost replaced
    From £8
  • Stem replaced
    From £10
  • Transmission replaced
    From £65
  • Tyre/tube replaced
    From £8.50
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