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Shipping

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UK delivery

If your item is in stock and ordered before 12pm, we will do our best to despatch your order the day you place it. In busy times we tell you how long it will take us to process it.

The above does not apply to bikes, which we have to assemble and inspect before repacking for dispatch. Typically we try to have bike orders dispatched within 3-5 days, but in busier times it may take longer. In those cases we'll let you know of longer than expected delivery times.

Please bear in mind that we are closed on Wednesdays, so no items will be dispatched then.

Free postage over £40

For small items we use Royal Mail's 48 service which has a delivery time of typically 2-3 days from dispatch; though you do have the option to upgrade to 24 which is generally next-day from dispatch if you require your order sooner. Please note in some cases the item will need to be signed for, so please provide an address where someone will be in.

Orders of over £40 will qualify for free standard postage with Royal Mail 48. This may exclude certain bulky or awkward items which will be calculated automatically at the basket screen.

Bike shipping

When we send out a larger parcel such as a bike or trailer we use a next-day courier - usually either DPD or Parcelforce.

For these reasons please supply us with a delivery address where there will be someone in to sign for your parcel. If there is nobody in when the couriers call, they will leave a card. You can then phone them to arrange delivery for another day or collect your goods from your local depot (a photo ID with proof of address will be required).

How will my bike be delivered?

We fully assemble, safety check and inspect every bike as though you were going to ride it away from our showroom.

However, to get it back into a box suitable for a courier to handle, we have to remove the pedals, handlebar and usually the front wheel - so some minor reassembly is required when the bike is delivered to you.

Please bear in mind that you might need a 15mm spanner for the pedals (adult's bikes generally do not come with pedals included, so you may not need to worry about this), and 4mm, 5mm and 6mm allen/hex keys for the reassembly.

Outside the UK

Since Brexit it is no longer feasible for our website to have permanent shipping prices for international delivery. Instead, if there is an item you are interested in, please Contact Us with a full delivery address and we will quote for delivery.

All the prices on our website and catalogue are in pounds sterling and are inclusive of VAT, but VAT will be removed for international orders. Please bear in mind that you will likely have to pay your country's taxes, import duties and associated courier handling fees for any items.

Cycle to Work

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The Cycle to Work scheme is a government scheme designed to provide a more affordable way for you to purchase a new bike & equipment for cycling to work.

Depending on your tax bracket and the scheme provider used, you can save 25%-47% on the price of a new bike and accessories as well as spreading the cost over a period of 6-48 months without paying any interest.

The bike purchased on the scheme can be any kind of bike - hybrid bike, road bike, mountain bike, electric bike, cargo bike - as long as the primary user of the bike is the person who took out the scheme. So... no children's bikes, sorry.

It sounds too good to be true, but rest assured it really is that much of a no-brainer.

More Info

Click & Collect

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We've all got busy lives, and sometimes it's easier just to browse online at home rather than having to come out to our shop. Our click & collect service is free and easy to use - simply:

  1. Browse the site and add the items you'd like to collect to your basket.
  2. Head to the checkout and select Collect in Store as your delivery region under the Delivery Region/Country header.
  3. Proceed through the online checkout and pay for your items as usual.
  4. We'll be in touch as soon as your order is ready to collect! In cases where an item is out of stock or might take a while to arrive we'll let you know. Payment is not actually processed against your card until we've accepted the order.
  5. Come to the store and collect your items whenever is convenient. Please bring valid photo ID just in case!

Drivetrain maintenance is essential to getting the most from your ride

Dry, squeaky chains, chainring calf tattoos, poor shifting efficiency, easily worn out components... quite frankly you shouldn't have to put up with it.

Poorly maintained drivetrain will not only make your bike slower and noisy, but it'll also wear out your components faster. You don't need a professional workstand or a multitude of tools so there's no excuse for not spending 10 minutes at the end of a ride to avoid this and, if you're anything like me, you'll also find having sparkly clean kit immensely satisfying. Below we go over some easy to do steps for bicycle drivetrain maintenance. We'll also go over some frequent bike maintenance mistakes people make.

1. What you'll need

Firstly, and this is probably the most common mistake we come across, avoid so called "chain cleaning machines" at all costs. KMC, the world's largest (and best) bicycle chain manufacturer with over 40 years of experience, explicitly state:

"Do not dip your chain in (aggressive) degreasers - they remove the remaining grease from the chain's bearings, and may cause cracks. They are also bad for our environment... avoid a so-called 'chain washing machine' in combination with solvent. This will instantly ruin your chain."

What you actually should be using to clean your drivetrain is a non-aggressive & environmentally safe chain cleaner. We strongly recommend Fenwick's foaming chain cleaner. You'll also need a gear cleaning brush, cloth/rag & chain sponge.

In terms of lubrication, there are various different types available for different conditions. A dry lube is suitable for dry weather, whereas a wet lube is more suitable for - you guessed it - wet weather. What's the difference, you ask? Dry lube will run quietly and efficiently, but will wear off quickly in wet conditions; whereas a wet lube will fair better in wet conditions, but will typically pick up more dirt and not run quite as silently.

If you don't mind spending a few quid more for something with more performance in all conditions, we recommend Fenwick's Professional Chain Lube. If you are using this lube - ensure it is kept at room temperature (15-20 celsius) between uses to get the desirable consistency. If you keep it in the garage in winter, it'll get too cold and solidify.

Note another common mistake: GT85 and WD-40 are not lubricants. They are water displacers. They will not lubricate your chain. Honestly.

2. Cleaning

  • It's easier to do this if you have a workstand for your bike so you can bring the rear wheel off the ground, but if you don't you can just lean your bike up against a wall.
  • Change gear so that you are in one of the middle sprockets of the cassette at the back and the small, inner chainring at the front. This will drop your rear derailleur into a position where the jockey wheels are accessible for cleaning whilst also meaning you can turn the cranks backwards without having to worry about the chain slipping off the cassette.
  • Shake before use, then spray your foaming chain cleaner directly onto the chain whilst turning the cranks backwards. Continue turning the cranks in an anti-clockwise direction until you have covered the entire chain in the cleaner.
  • Now spray some of the cleaner directly onto your cassette, ensuring all sprockets are covered.
  • Wait for the foam to soak in for a couple of minutes. It will eventually turn into a liquid.
  • Get your chain cleaning sponge and hold it onto the chain. Again, rotate the cranks backwards so that the chain runs through the sponge until clean.
  • Now take your brush and clean the cassette, again whilst rotating the cranks so that the whole cassette is cleaned. Repeat this process with your brush on the jockey/pulley wheels and front chainrings.
  • Rinse your chain and cassette off with water. Use a clean rag/cloth to dry it all off. At this point you should also clean your brush and sponge in hot soapy water, so that they're good to use next time.
  • Before moving onto lubrication, it is essential that your chain is clean. Repeat the chain cleaning process if necessary. Applying lubrication to even a slightly dirty chain will multiply the muck & grime tenfold.

Note: If you want to got the extra mile and get a sparkling cassette, Finish Line's Gear Floss is absolutely brilliant for cleaning between sprockets and getting rid of all the grime. Likewise, a Spiro chain brush will help you get some of the tougher muck out of your chain.

3. Lubrication

  • This is the easy bit. Once your chain is clean and dry, take your chosen chain lube and apply a drop to each roller of the chain. Again, it's easy to do this whilst turning the cranks anti-clockwise.
  • Once you've gone round the whole chain, continue to turn the cranks for another 20-30 seconds so that the lubrication can disperse into the chain.

  • Wipe any excess lube from the sides of the chain links with a rag and leave to dry for at least a few hours before riding again.

Et voila. 10 minutes at the end of a ride to ensure your components run better and last longer. All the necessary products are available in our high street store, so there's no excuse.

Tuesday 25 September 2018 Filed in: Blog

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