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Shipping

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UK delivery

If your item is in stock and ordered before 12pm, we will do our best to despatch your order the day you place it. In busy times we tell you how long it will take us to process it.

The above does not apply to bikes, which we have to assemble and inspect before repacking for dispatch. Typically we try to have bike orders dispatched within 3-5 days, but in busier times it may take longer. In those cases we'll let you know of longer than expected delivery times.

Please bear in mind that we are closed on Wednesdays, so no items will be dispatched then.

Free postage over £40

For small items we use Royal Mail's 48 service which has a delivery time of typically 2-3 days from dispatch; though you do have the option to upgrade to 24 which is generally next-day from dispatch if you require your order sooner. Please note in some cases the item will need to be signed for, so please provide an address where someone will be in.

Orders of over £40 will qualify for free standard postage with Royal Mail 48. This may exclude certain bulky or awkward items which will be calculated automatically at the basket screen.

Bike shipping

When we send out a larger parcel such as a bike or trailer we use a next-day courier - usually either DPD or Parcelforce.

For these reasons please supply us with a delivery address where there will be someone in to sign for your parcel. If there is nobody in when the couriers call, they will leave a card. You can then phone them to arrange delivery for another day or collect your goods from your local depot (a photo ID with proof of address will be required).

How will my bike be delivered?

We fully assemble, safety check and inspect every bike as though you were going to ride it away from our showroom.

However, to get it back into a box suitable for a courier to handle, we have to remove the pedals, handlebar and usually the front wheel - so some minor reassembly is required when the bike is delivered to you.

Please bear in mind that you might need a 15mm spanner for the pedals (adult's bikes generally do not come with pedals included, so you may not need to worry about this), and 4mm, 5mm and 6mm allen/hex keys for the reassembly.

Outside the UK

Since Brexit it is no longer feasible for our website to have permanent shipping prices for international delivery. Instead, if there is an item you are interested in, please Contact Us with a full delivery address and we will quote for delivery.

All the prices on our website and catalogue are in pounds sterling and are inclusive of VAT, but VAT will be removed for international orders. Please bear in mind that you will likely have to pay your country's taxes, import duties and associated courier handling fees for any items.

Cycle to Work

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The Cycle to Work scheme is a government scheme designed to provide a more affordable way for you to purchase a new bike & equipment for cycling to work.

Depending on your tax bracket and the scheme provider used, you can save 25%-47% on the price of a new bike and accessories as well as spreading the cost over a period of 6-48 months without paying any interest.

The bike purchased on the scheme can be any kind of bike - hybrid bike, road bike, mountain bike, electric bike, cargo bike - as long as the primary user of the bike is the person who took out the scheme. So... no children's bikes, sorry.

It sounds too good to be true, but rest assured it really is that much of a no-brainer.

More Info

Click & Collect

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We've all got busy lives, and sometimes it's easier just to browse online at home rather than having to come out to our shop. Our click & collect service is free and easy to use - simply:

  1. Browse the site and add the items you'd like to collect to your basket.
  2. Head to the checkout and select Collect in Store as your delivery region under the Delivery Region/Country header.
  3. Proceed through the online checkout and pay for your items as usual.
  4. We'll be in touch as soon as your order is ready to collect! In cases where an item is out of stock or might take a while to arrive we'll let you know. Payment is not actually processed against your card until we've accepted the order.
  5. Come to the store and collect your items whenever is convenient. Please bring valid photo ID just in case!
Koga Signature touring bike

Koga Signature

koga touring bike

Design your dream bike

The Koga signature program allows you to customise your Koga to your ideal specification.

Choose the foundation of the bike with a choice of frames to suit your needs, then pick out the details such as rim or disc brakes, belt or chain drive and various gearing choices.

Submit your order with us and once approved, your dream bike will be handbuilt in Holland by a sole skilled mechanic; ensuring quality and care is given at every stage of the build.

Koga Signature at Cyclesense



Cyclesense is the UK's exclusive supplier for the Koga Signature program. We've been Koga dealers for the majority of our long history and have the knowledge and experience to advise you on any questions you may have.

You might already have a good idea of what you want from your Koga, but we are always on hand to advise on those decisions you can't quite make your mind up on. Rohloff or Shimano? Disc or hydraulic rim brakes? Multi-position or straight handlebars? We can help with all this.

If you're completely overwhelmed by all the choice, we are more than happy to suggest a complete specification for you which can of course be tweaked where necessary.

Either way, be sure to contact us with any questions. We are more than happy to assist.

Contact us

Configure your Koga

New Koga WorldTraveller Signature Touring Bike

Koga WorldTraveller-S

  • Choice of fixed or suspension front fork
  • Can be packed up to 180 kg
  • Extra wide tyres
  • Choice of Shimano Deore XT groupset or Rohloff drive belt
  • Delivery time: min. 12 weeks
Configure
Koga e-WorldTraveller Signauture touring bike

Koga E-WorldTraveller-S

  • Choice of fixed or suspension front fork
  • 85Nm Bosch mid-engine with 750Wh
  • Can be packed up to 180 kg
  • Extra wide tyres
  • Delivery time: min. 12 weeks
Configure
Koga WorldTraveller Classic Signauture touring bike

Koga WorldTraveller-S Classic

  • Proven for years by Alee Denham
  • Choice of Shimano Deore XT groupset or Rohloff drive belt
  • Can be packed up to 120 kg
  • Equipped with high-quality parts
  • Delivery time: min. 12 weeks
Configure
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