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Shipping

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UK delivery

If your item is in stock and ordered before 12pm, we will do our best to despatch your order the day you place it. In busy times we tell you how long it will take us to process it.

The above does not apply to bikes, which we have to assemble and inspect before repacking for dispatch. Typically we try to have bike orders dispatched within 3-5 days, but in busier times it may take longer. In those cases we'll let you know of longer than expected delivery times.

Please bear in mind that we are closed on Wednesdays, so no items will be dispatched then.

Free postage over £40

For small items we use Royal Mail's 48 service which has a delivery time of typically 2-3 days from dispatch; though you do have the option to upgrade to 24 which is generally next-day from dispatch if you require your order sooner. Please note in some cases the item will need to be signed for, so please provide an address where someone will be in.

Orders of over £40 will qualify for free standard postage with Royal Mail 48. This may exclude certain bulky or awkward items which will be calculated automatically at the basket screen.

Bike shipping

When we send out a larger parcel such as a bike or trailer we use a next-day courier - usually either DPD or Parcelforce.

For these reasons please supply us with a delivery address where there will be someone in to sign for your parcel. If there is nobody in when the couriers call, they will leave a card. You can then phone them to arrange delivery for another day or collect your goods from your local depot (a photo ID with proof of address will be required).

How will my bike be delivered?

We fully assemble, safety check and inspect every bike as though you were going to ride it away from our showroom.

However, to get it back into a box suitable for a courier to handle, we have to remove the pedals, handlebar and usually the front wheel - so some minor reassembly is required when the bike is delivered to you.

Please bear in mind that you might need a 15mm spanner for the pedals (adult's bikes generally do not come with pedals included, so you may not need to worry about this), and 4mm, 5mm and 6mm allen/hex keys for the reassembly.

Outside the UK

Since Brexit it is no longer feasible for our website to have permanent shipping prices for international delivery. Instead, if there is an item you are interested in, please Contact Us with a full delivery address and we will quote for delivery.

All the prices on our website and catalogue are in pounds sterling and are inclusive of VAT, but VAT will be removed for international orders. Please bear in mind that you will likely have to pay your country's taxes, import duties and associated courier handling fees for any items.

Cycle to Work

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The Cycle to Work scheme is a government scheme designed to provide a more affordable way for you to purchase a new bike & equipment for cycling to work.

Depending on your tax bracket and the scheme provider used, you can save 25%-47% on the price of a new bike and accessories as well as spreading the cost over a period of 6-48 months without paying any interest.

The bike purchased on the scheme can be any kind of bike - hybrid bike, road bike, mountain bike, electric bike, cargo bike - as long as the primary user of the bike is the person who took out the scheme. So... no children's bikes, sorry.

It sounds too good to be true, but rest assured it really is that much of a no-brainer.

More Info

Click & Collect

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We've all got busy lives, and sometimes it's easier just to browse online at home rather than having to come out to our shop. Our click & collect service is free and easy to use - simply:

  1. Browse the site and add the items you'd like to collect to your basket.
  2. Head to the checkout and select Collect in Store as your delivery region under the Delivery Region/Country header.
  3. Proceed through the online checkout and pay for your items as usual.
  4. We'll be in touch as soon as your order is ready to collect! In cases where an item is out of stock or might take a while to arrive we'll let you know. Payment is not actually processed against your card until we've accepted the order.
  5. Come to the store and collect your items whenever is convenient. Please bring valid photo ID just in case!

Electric Bikes

At Cyclesense we believe electric bikes will be a major part of public travel's future. Electric bikes can help us reduce emissions, save money and improve physical and mental health. Oh yeah... they're fun as well!

What is an electric bike?

Put simply, electric bikes are bicycles equipped with a motor that provides assistance as you cycle. The motors are usually found either integrated into the cranks of the bike or in the rear wheel hub.

By UK law, motors are restricted to 250w and assistance is provided up to a speed of 25km/h (15.5mph). Once you start going over this speed the motor no longer provides any assistance.

Who are electric bikes for?

Short answer: absolutely anybody. They are bicycles equipped with some additional assistance which can make cycling easier or simply more fun for anyone.

People are often quick to assume they're for lazy people or the elderly but this couldn't be further from the truth. It's true that they're absolutely great for an elderly person who is perhaps not as strong as they used to be, but that doesn't mean electric bikes should be limited to that; they can serve a multitude of functions. The most important to thing about e-bikes is that they're fun - you'll know what we're talking about here from the first pedal revolution.

What could you do with an electric bike?

1. Improve your fitness

Electric bikes make cycling more accessible for people who might not usually ride a bike.

If you like the idea of riding a bike but hills are too hard or you just plain don't enjoy them, electric bikes will iron them out for you. Wherever you go on an electric bike, you still have to pedal and you still burn calories. Likewise, if your busy work and lifestyle schedule doesn't allow the time for a specific exercise regime then using an electric bike as a means of transportation allows you to make appointments on time without sweating as much as you would on a standard bike.

2. Improve your mental health & wellbeing

The mental health benefits of riding a bike are well documented. Basically, it can reduce your levels of cortisol (known as 'the stress hormone') and release more endorphins.

Carry more on an electric touring bike like the KOGA E-WorldTraveller.

Reaching new heights on the MOUSTACHE Trail 29 E-MTB

3. Go faster and further

This is especially applicable to electric mountain bikes. Riding trails on a standard mountain bike is often slow going so you can only get so far in your limited timeframe. With an E-MTB however, you can go significantly faster on the slower sections of trails; allowing you to go further and explore more of your favourite tracks.

4. Transportation

Imagine being able to carry all the things you need for work on your bike and not having to worry about how much it weighs. Imagine being able to carry the shopping home on your bike. The majority of our electric city & hybrid bikes are equipped with pannier racks so you can load 'em up with the confidence that you can use the motor's assistance to help you speed along with heavy loads.

Got the kids with you? No worries. Electric cargo bikes are equipped with a cargo hold which enables you to carry huge loads, all whilst your legs and the assistance from the motor provide you with the means to carry them.

An electric cargo bike's hold can often carry 80kg+.

5. Save money

The initial purchase price of an electric bike might seem high (although using a cycle to work scheme such as the Green Commute Initiative can make this far more manageable), but it could save you money in the long term if you're using it as an alternative transport to a car. The cost of refuelling and parking your vehicle is diminished, and replacing the parts of a car from wear and tear is usually significantly more expensive than replacing the parts on a bicycle.

6. Save the environment

Emissions from riding an e-bike are more or less the same as riding a standard bicycle. They are more than 13 times more energy efficient than cars and 6 times more efficient than rail travel. Commuting around busy city centres by bike is often quicker than by car; especially if you're buzzing round at the 15.5mph assistance limit.

Why buy an electric bike from Cyclesense

We've been dealing in electric bikes since they first started and have seen the immeasurable evolutions over the years. There's no hard sell involved and our team are equipped with the knowledge to make sure you go away with the right bike for your needs.

Quality and reliability is everything when it comes to electric bikes; that's why we've really taken the time to compile a range that meets our high standards. All of the brands we stock can be counted on and we simply refuse to stock bikes that aren't fit for purpose.

Shop Electric Bikes
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