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Shipping

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UK delivery

If your item is in stock and ordered before 12pm, we will do our best to despatch your order the day you place it. In busy times we tell you how long it will take us to process it.

The above does not apply to bikes, which we have to assemble and inspect before repacking for dispatch. Typically we try to have bike orders dispatched within 3-5 days, but in busier times it may take longer. In those cases we'll let you know of longer than expected delivery times.

Please bear in mind that we are closed on Wednesdays, so no items will be dispatched then.

Free postage over £40

For small items we use Royal Mail's 48 service which has a delivery time of typically 2-3 days from dispatch; though you do have the option to upgrade to 24 which is generally next-day from dispatch if you require your order sooner. Please note in some cases the item will need to be signed for, so please provide an address where someone will be in.

Orders of over £40 will qualify for free standard postage with Royal Mail 48. This may exclude certain bulky or awkward items which will be calculated automatically at the basket screen.

Bike shipping

When we send out a larger parcel such as a bike or trailer we use a next-day courier - usually either DPD or Parcelforce.

For these reasons please supply us with a delivery address where there will be someone in to sign for your parcel. If there is nobody in when the couriers call, they will leave a card. You can then phone them to arrange delivery for another day or collect your goods from your local depot (a photo ID with proof of address will be required).

How will my bike be delivered?

We fully assemble, safety check and inspect every bike as though you were going to ride it away from our showroom.

However, to get it back into a box suitable for a courier to handle, we have to remove the pedals, handlebar and usually the front wheel - so some minor reassembly is required when the bike is delivered to you.

Please bear in mind that you might need a 15mm spanner for the pedals (adult's bikes generally do not come with pedals included, so you may not need to worry about this), and 4mm, 5mm and 6mm allen/hex keys for the reassembly.

Outside the UK

Since Brexit it is no longer feasible for our website to have permanent shipping prices for international delivery. Instead, if there is an item you are interested in, please Contact Us with a full delivery address and we will quote for delivery.

All the prices on our website and catalogue are in pounds sterling and are inclusive of VAT, but VAT will be removed for international orders. Please bear in mind that you will likely have to pay your country's taxes, import duties and associated courier handling fees for any items.

Cycle to Work

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The Cycle to Work scheme is a government scheme designed to provide a more affordable way for you to purchase a new bike & equipment for cycling to work.

Depending on your tax bracket and the scheme provider used, you can save 25%-47% on the price of a new bike and accessories as well as spreading the cost over a period of 6-48 months without paying any interest.

The bike purchased on the scheme can be any kind of bike - hybrid bike, road bike, mountain bike, electric bike, cargo bike - as long as the primary user of the bike is the person who took out the scheme. So... no children's bikes, sorry.

It sounds too good to be true, but rest assured it really is that much of a no-brainer.

More Info

Click & Collect

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We've all got busy lives, and sometimes it's easier just to browse online at home rather than having to come out to our shop. Our click & collect service is free and easy to use - simply:

  1. Browse the site and add the items you'd like to collect to your basket.
  2. Head to the checkout and select Collect in Store as your delivery region under the Delivery Region/Country header.
  3. Proceed through the online checkout and pay for your items as usual.
  4. We'll be in touch as soon as your order is ready to collect! In cases where an item is out of stock or might take a while to arrive we'll let you know. Payment is not actually processed against your card until we've accepted the order.
  5. Come to the store and collect your items whenever is convenient. Please bring valid photo ID just in case!

Privacy Policy

The following privacy policy covers the website www.cyclesense.co.uk, operated by Cyclesense Ltd., 8 Bramham Road, Thorner, Leeds, West Yorkshire LS14 3EJ.

This policy was last revised 2018-05-24 16:18:03.
What information do we collect about you?
We try to collect as little information as possible. The amount and type of information varies dependent upon which area of our site you are using and details of the length of time any information is retained is shown under How long do we retain your information?:
  • If you are ordering from us:
    • Your name, email, telephone number, postal address and postcode, along with your public IP address.
    • Optionally, you may also provide a delivery name, address, postcode and telephone number
    This information is stored within the website for a period of time.
  • If you are using our contact form:
    • Your email
    • Optionally, you may also provide a name and telephone number
    This information is not stored within the website.
  • If you submit any other form of enquiry form, eg Product Enquiry on product pages, or similar:
    • Your name and email along with other pertinent information.
    This information is not stored within the website.
  • If you email us directly:
    • Your email and name
    This information is not stored within the website.
  • If you submit a product review:
    • Your email address
    • Optionally, you may also provide your name though we recommend using a nickname
    This information is stored within the website. Email addresses will not be published.

We DO NOT collect or store payment details within this website.

The internet web servers which host our website capture your public IP address and store it as part of the web access logs for our site.

How we use your information.
  • If you are ordering from us:
    • We will use your information to process your order, carry out fraud screening and deliver goods to you.
    • Some of your details may be shared with trusted third parties, for example a payment processor and a delivery agent.
  • If you are using our contact form or any other form of enquiry form on the website or if you email us directly., eg Product Enquiry on product pages, or similar:
    • Your information will only be used to answer your enquiry

Third-Party processing of your information

Monek (Secure Hosting) are our trusted payment services provider. https://www.securehosting.com/company/. We transfer you to Monek to make payment when you order from us and select our secure checkout. We do not have access to your full payment card information. Payment card information is at no point stored or transferred to/from this website.

  • This site uses Google Analytics. This enables us to analyze user activity to improve the website. You can opt-out of this at any time across ALL websites you visit. For more informatio on how we use cookies, please refer to our cookies page
  • Should you opt-in to receive marketing & newsletter emails from us, we use a third-party client - MailChimp. Here, if supplied, we will store your contact name & email address. This information is only ever stored if you have specifically opted-in to our mailing list. You can unsubscribe at any time and your data will be deleted from our database upon request.
How long do we retain your information?
Our website has automated features which ensure that no personally identifiable information is retained for any longer than is strictly necessary.

For information held because you have ordered from us, the period is 366 weeks after which time your personal information is removed from the order record within our website.

If you apply for finance through our website, but the transaction does not complete for whatever reason, your personal information is automatically removed from the order record after 8 weeks.

If you commence but do not fully complete an order with us, some of your information may have been captured, however your personal information is automatically removed from the abandoned order record after 4 weeks.

If you have requested a stock alert from our website, your information is retained until the item comes back into stock, or 52 weeks, whichever is the soonest. You are required to confirm all stock alert requests, with unconfirmed requests being removed after a period of 48 hours.

If you have a customer rewards account, it will remain active unless you request us to remove it. If you decide to have your account removed, any points balance will be lost.

If you leave a product review, it will remain active unless you request us to remove it.

How secure is your information?
Your connection to this website utilises SSL technology which encrypts all communications between your browser/device and the site.

Once any information you share with us is received, any data we store within the website is stored in an encypted format which can only be accessed by members of the Cyclesense Ltd. team.

Access to the administrative sections of our website is tightly limited to prevent access from outside our organisation.

Whilst we cannot 100% guarantee the security of data, we take all reasonable and practical precautions to keep your information safe.
Marketing
Nobody likes to receive unwanted email (SPAM)! We will only send you marketing messages if you have requested it.

We offer two methods for you to give us your permission:
  • If you are placing an order with us, you can tell us you would like to receive news and offers by email during checkout by ticking the box.
    If you have ordered from us before, you may also remove a previously given permission during checkout by not ticking the box.
  • We may offer a marketing emails signup option. Our marketing list is double opt-in. If you do choose to sign up, you will be asked (by email) to confirm you wish to receive marketing by email by clicking a simple link.
  • Every marketing email we send will have a simple "click to unsubscribe" link.
Access to your information.
Our website does not create a user account for you, nor require you to do so.
Should you wish to check the data we hold about you, you may ask for a "Subject Access Request" by contacting us. Easiest is by either
  • emailing us at info@cyclesense.co.uk
  • or writing to us at: David Stainthorpe, Cyclesense Ltd., 8 Bramham Road, Thorner, Leeds, West Yorkshire LS14 3EJ
Before releasing any data, we will require proof of your identity.
You may subsequently request that any information which you believe to be incorrect be updated.
In some circumstances, we may charge a small fee to cover administrative costs, which you will be advised of at the time of your request.
Your right to be forgotten.
You may request that we remove your information from our systems. Should you wish to be forgotten, all or part (dependent upon your request) of the information we hold will be removed except where we have a legitimate legal basis for retaining it.
To ask to be forgotten please either
  • email us at info@cyclesense.co.uk
  • or write to us at: Cyclesense Ltd. 8 Bramham Road, Thorner, Leeds, West Yorkshire LS14 3EJ
Before removing any data, we will require proof of your identity.
If we have a legitimate legal basis for retaining any of your information, we will inform you.
Cookies.

For details on what cookies we use and how we use them, please refer to our cookies page.

Links to other websites.

This website may contain links to third party websites. We are not responsible, nor have control of the privacy policies or practices of third party websites. No information provided through this website will be passed to a third party website except where specifically stated above under How we use your information.

Changes to our privacy policy.

Periodically, we may review our policy, for example if we change partners for payment processing or deliveries. Such changes will be reflected here at the earliest opportunity and you should check each time you share information with us that you are still happy to do so.

This policy was last updated 2018-05-24 16:18:03

How to contact us.
If you have any questions or concerns about this policy, you may contact us by either phone, email or post and we will do our best to answer your questions/concerns as quickly as possible.
  • To call us: 01937 530303
  • To email us: info@cyclesense.co.uk
  • To write to us: Cyclesense Ltd., 8 Bramham Road, Thorner, Leeds, West Yorkshire LS14 3EJ
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