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Shipping

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UK delivery

If your item is in stock and ordered before 12pm, we will do our best to despatch your order the day you place it. In busy times we tell you how long it will take us to process it.

The above does not apply to bikes, which we have to assemble and inspect before repacking for dispatch. Typically we try to have bike orders dispatched within 3-5 days, but in busier times it may take longer. In those cases we'll let you know of longer than expected delivery times.

Please bear in mind that we are closed on Wednesdays, so no items will be dispatched then.

Free postage over £40

For small items we use Royal Mail's 48 service which has a delivery time of typically 2-3 days from dispatch; though you do have the option to upgrade to 24 which is generally next-day from dispatch if you require your order sooner. Please note in some cases the item will need to be signed for, so please provide an address where someone will be in.

Orders of over £40 will qualify for free standard postage with Royal Mail 48. This may exclude certain bulky or awkward items which will be calculated automatically at the basket screen.

Bike shipping

When we send out a larger parcel such as a bike or trailer we use a next-day courier - usually either DPD or Parcelforce.

For these reasons please supply us with a delivery address where there will be someone in to sign for your parcel. If there is nobody in when the couriers call, they will leave a card. You can then phone them to arrange delivery for another day or collect your goods from your local depot (a photo ID with proof of address will be required).

How will my bike be delivered?

We fully assemble, safety check and inspect every bike as though you were going to ride it away from our showroom.

However, to get it back into a box suitable for a courier to handle, we have to remove the pedals, handlebar and usually the front wheel - so some minor reassembly is required when the bike is delivered to you.

Please bear in mind that you might need a 15mm spanner for the pedals (adult's bikes generally do not come with pedals included, so you may not need to worry about this), and 4mm, 5mm and 6mm allen/hex keys for the reassembly.

Outside the UK

Since Brexit it is no longer feasible for our website to have permanent shipping prices for international delivery. Instead, if there is an item you are interested in, please Contact Us with a full delivery address and we will quote for delivery.

All the prices on our website and catalogue are in pounds sterling and are inclusive of VAT, but VAT will be removed for international orders. Please bear in mind that you will likely have to pay your country's taxes, import duties and associated courier handling fees for any items.

Cycle to Work

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The Cycle to Work scheme is a government scheme designed to provide a more affordable way for you to purchase a new bike & equipment for cycling to work.

Depending on your tax bracket and the scheme provider used, you can save 25%-47% on the price of a new bike and accessories as well as spreading the cost over a period of 6-48 months without paying any interest.

The bike purchased on the scheme can be any kind of bike - hybrid bike, road bike, mountain bike, electric bike, cargo bike - as long as the primary user of the bike is the person who took out the scheme. So... no children's bikes, sorry.

It sounds too good to be true, but rest assured it really is that much of a no-brainer.

More Info

Click & Collect

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We've all got busy lives, and sometimes it's easier just to browse online at home rather than having to come out to our shop. Our click & collect service is free and easy to use - simply:

  1. Browse the site and add the items you'd like to collect to your basket.
  2. Head to the checkout and select Collect in Store as your delivery region under the Delivery Region/Country header.
  3. Proceed through the online checkout and pay for your items as usual.
  4. We'll be in touch as soon as your order is ready to collect! In cases where an item is out of stock or might take a while to arrive we'll let you know. Payment is not actually processed against your card until we've accepted the order.
  5. Come to the store and collect your items whenever is convenient. Please bring valid photo ID just in case!
cycle to work scheme

Cycle To Work

The Cycle to Work Scheme

The Cycle to Work scheme is a government scheme designed to provide a more affordable way for you to purchase a new bike & equipment for cycling to work.

Depending on your tax bracket and the scheme provider used, you can save 25%-47% on the price of a new bike and accessories as well as spreading the cost over a period of 6-48 months without paying any interest.

The bike purchased on the scheme can be any kind of bike - hybrid bike, road bike, mountain bike, electric bike, cargo bike - as long as the primary user of the bike is the person who took out the scheme. So... no children's bikes, sorry.

It sounds too good to be true, but rest assured it really is that much of a no-brainer.

Cyclesense Cycle to Work Scheme

Get in touch for more information

We're more than happy to talk you through any questions you might have about the scheme.

If you already know which scheme your employer uses and which bike you'd like to purchase, get in touch with us and we'll go through the process with you. It's surprisingly easy!

call01937 530 303

mailinfo@cyclesense.co.uk

Why cycle to work?

There are more reasons to cycle than we have room for, but some of our favourite reasons to cycle to work include:

  1. It's cheaper.

    The maintenance costs of running a bicycle are so much lower than running a car it's untrue. You don't pay to park a bike, it doesn't need an MOT or tax, and perhaps most pivotally it doesn't require fuel to run - other than the energy in your legs of course!

  2. Get fitter and healthier.

    Even if you are just cycling 4 miles to work, that's 15-25 minutes of exercise you wouldn't otherwise be getting. Done twice a day and you're up to 30-60 minutes of exercise - this will make you fitter and you'll burn plenty of calories.

  3. Reduce your carbon footprint.

    Driving a car works out on average at about 271g CO2 per passenger-kilometre. Once you take into account food production to provide you with the energy to ride and the cost of manufacturing the bicycle, cycling works out at 21g CO2 per kilometre. That's less than 10x the footprint.

  4. Improved mental wellbeing.

    Exercising pumps more oxygen into your brain which has been shown to help with anxiety and depression. Likewise exercise releases endorphins, serotonin and dopamine which help us feel more positive. It's an ideal way to start the day before work.

cycle to work

Cycle to work FAQ

How does the scheme work?

Cycle to work schemes are a government initiative where employers can offer a bike to their employees in exchange for a salary sacrifice.

By sacrificing part of your gross (before tax) pay over a duration agreed with your employer, you are not paying the usual income tax or national insurance contributions; therefore saving between 25%-47% on the cost of the bike depending on your tax bracket and the scheme provider used. Employers also save money as they are not making national insurance contributions on the sacrificed salary. It's a win-win for employee and employer alike.

For more information on how to apply for a voucher, please get in touch with your employer or the scheme provider they use.

What can I purchase through the scheme?

In short you can get any bicycle that complies with UK law (ie not mopeds, pedelecs or derestricted/illegal electric bikes). The primary user of the bike must be the person whose name the voucher is in, and for this reason we do not accept the scheme on children's bikes.

You can also purchase parts and accessories for your bike, so long as you are able to prove that they will assist you in being able to cycle to work. This might mean a new electronic groupset for your road bike, or a new set of wheels. Parts and accessories can be built into a quote alongside a bike - so for example you could be purchasing a new hybrid bike and could include a new helmet, lock and jacket on the quote in order to make savings on those too.

GCI savings calculator

The following savings calculator is from the Green Commute Initiative scheme. It will give you an idea of the savings to be made even if not using the GCI scheme, but please bear in mind that some schemes have different exit fees, which you will be able to find out from the scheme's website or from your employer.

Which schemes do you accept?

We accept all major schemes available such as:

  • Cyclescheme
  • Halfords Cycle2Work
  • Green Commute Initiative
  • Bike 2 Work
  • Cycle Solutions
  • Vivup
  • Gogeta

If your scheme is not listed we will most likely still accept it - please get in touch with us to check.

Some providers are better than others - for both you and us - so if your employer doesn't already have a scheme, or you're self-employed (and can pay yourself by PAYE) please get in touch with us to discuss the merits of a particular scheme provider.

call01937 530 303

mailinfo@cyclesense.co.uk

Do you accept the vouchers on sale items?

Yes we do - please get in touch with us for a quote.

call01937 530 303

mailinfo@cyclesense.co.uk

How do I place an order?

It's not possible to place a cycle to work scheme order on our website, so in order to purchase a bike from us using the scheme, please get in touch with us for a quote. We are more than happy to offer the scheme and to help out with the process - as an independent family run business we pride ourselves on being able to offer a personal retail experience at every opportunity.

call01937 530 303

mailinfo@cyclesense.co.uk

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