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Free Delivery over £40*
Save up to 47% with Cycle to Work
Free click & collect
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Christmas Delivery

Bikes

Our last day for dispatch is Thursday the 22nd of December. We use a next day/express courier for bikes, such as DPD or TNT/Fedex. All couriers are experiencing some delays at the moment so nothing is guaranteed, but these services are intended as a next day service and have been largely delivering as such.

If a bike is ordered before 12pm, we will do our very best to dispatch it on the same day. Again, this is not a guarantee, but we will do our best! If we can't dispatch on the same day, we will dispatch the next working day. Please bear in mind that we are closed on Wednesdays, so no orders are processed or dispatched on those days.

We fully assemble your bike before delivery as though you were going to ride it away from the shop. To get it back into a box for the courier, there is some minor disassembly such as removing pedals and handlebars.

Smaller Items

For pre-Christmas we now strongly recommend you upgrade from our standard post (Royal Mail 48) to either Royal Mail 24 or DPD. Royal Mail have indicated that the last day for Royal Mail 24 should be the 16th, but even that is not guaranteed. To give the best chance of pre-Christmas delivery, we recommend selecting the DPD option.

If your item is in stock and ordered before 12pm, we will do our best to despatch your order the day you place it. Please bear in mind that we are closed on Wednesdays, so no orders are processed or dispatched on those days.


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Delivery Information

UK Delivery

If your item is in stock and ordered before 12pm, we will do our best to despatch your order the day you place it. In busy times we tell you how long it will take us to process it.

The above does not apply to bikes, which we have to assemble and inspect before repacking for dispatch. Typically we try to have bike orders dispatched within 3-5 days, but in busier times it may take longer. In those cases we'll let you know of longer than expected delivery times.

Please bear in mind that we are closed on Wednesdays, so no items will be dispatched then.

Free Postage over £40 on small items

For small items we use Royal Mail's 48 service which has a delivery time of typically 2-3 days from dispatch; though you do have the option to upgrade to 24 which is generally next-day from dispatch if you require your order sooner. Please note in some cases the item will need to be signed for, so please provide an address where someone will be in.

Orders of over £40 will qualify for free standard postage with Royal Mail 48. This excludes certain bulky or awkward items (for example shoes and helmets) which will be calculated automatically at the basket screen. Unless stated otherwise, bikes also do not qualify for free postage. Please see below for details on that.

Bike Shipping

When we send out a larger parcel such as a bike or trailer we use a tracked courier such as TNT's next-day service.

For these reasons please supply us with a delivery address where there will be someone in to sign for your parcel. If there is nobody in when the couriers call, they will leave a card. You can then phone them to arrange delivery for another day or collect your goods from your local depot (a photo ID with proof of address will be required).

Outside the UK

Since Brexit it is no longer feasible for our website to have permanent shipping prices for international delivery. Instead, if there is an item you are interested in, please Contact Us with a full delivery address and we will quote for delivery.

All the prices on our website and catalogue are in pounds sterling and are inclusive of VAT, but VAT will be removed for international orders. Please bear in mind you will likely have to pay your country's taxes and import duties for any items.


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Cycle to Work

Cycle to work schemes provide a more affordable way for you to purchase a new bike & equipment for cycling to work.

Depending on your income, you can save 32%-47% on the price of a new bike and accessories as well as spreading the cost over a period of 6-48 months without paying interest. There is a calculator on the link below which will help you find out exactly how much you could save.

There are numerous companies running Cycle to Work schemes and we work with the vast majority of them including the likes of Green Commute Initiative and Cyclescheme.

Learn more


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Contact Us


You can contact by the following means and we'll respond as quickly as possible:

Contact us by mail

info@cyclesense.co.uk

Contact us by phone

For all queries regarding adult's bikes and accessories contact our High Street Store. For anything kids' bike related please contact our kids' store.

High Street - 01937 530 303

Kids' Store - 01937 830 661


Opening Hours

High Street

Monday - 10:00-17:00
Tuesday - 10:00-17:00
Wednesday - CLOSED
Thursday - 10:00-17:00
Friday - 10:00-17:00
Saturday - 09:00-17:00
Sunday - CLOSED

Kids' Store

Monday - 10:00-18:00
Tuesday - 10:00-18:00
Wednesday - CLOSED
Thursday - 10:00-18:00
Friday - 10:00-18:00
Saturday - 09:00-17:00
Sunday - CLOSED


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Click & Collect


We know that many lead busy lifestyles and can't make it to the shop to browse during opening hours, so we've made it easy for you to browse online in the comfort of your own home. You can use the click and collect option to place an order at any time, any day, before collecting from the store at a time that suits you.

How do you do it? It's simple. Add the items you want to your cart, and then select the **collect in store** option below once you're on the basket screen:

Go through the checkout and pay for your items via our secure server. Once the order is placed you will receive a confirmation email. As soon as we're able we'll be in touch by phone or email to confirm with you when your items are available to collect. This could be practically instant, or it could take a few hours/days depending on the item.

If an item you have ordered is unavailable or delayed for whatever reason, we will of course let you know by the usual means of communication.

Once you're ready to collect your items, please bring your confirmation email with you (stored on a smartphone or printed), along with proof of ID (passport or driving license) and the card used to purchase.


Cookies

Use of cookies by Cyclesense

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

Types of cookie

Session Cookies
Session cookies are only stored for as long as your browser remains open. They allow a form of memory to exist between your browser and the server delivering a website to you, such as previous choices or shopping cart content information. Session cookies form an integral part of how this website operates.
1st Party Cookies
1st Party "persistent cookies" store information beyond your current visit to a website. They may be used to store your preferences or save you from re-keying information on future visits. They may also be used to track your bahaviour whilst visiting a site. They can only be read back by the website which placed them, so the information contained in them should be considered to be personally identifiable. However you are only identifiable to that specific website.
3rd Party Cookies
3rd Party "persistent cookies" also store information beyond your current visit to a website. They typically occur when a website has part of its content delivered via a third party, for example embedding videos, maps etc from other content providors. Websites featuring advertising commonly use 3rd parties to deliver the adverts and the third party can set cookies based on your interests such that if you visit alternative sites where they deliver advertising content, your previous interests can be used to deliver interest based adverts to you on those other sites. We try to avoid third party cookies as much as is possible, however we may, from time to time utilise third party content and cannot guarantee that such content does not have third party cookies delivered with it.

Cookies on Cyclesense

The table below explains the cookies we use and why.

Cookie Name Type Optional Purpose
Cookie Notification _allowCookies 1st Party Yes via browser settings This cookie is used to remember that the cookie consent panel has been displayed when you first visit our site. The cookie data is stored on your device for a maximum 60 days. No personal data is held in this cookie.
Session ID PHPSESSID Session No This cookie is used to hold a session persistent communication key between your browser and our website. This enables our website to keep track of items you add to your shopping cart. The cookie data is stored until you close your browser. No personal data is held in this cookie.
Browser Width _clientWidth Session No This cookie is used to store the current display width of your browser. This helps our website to deliver appropriate content for your display. The cookie data is stored until you close your browser. No personal data is held in this cookie.
Checkout memory carriageRegionID 1st Party Yes via browser settings This cookie is used to store your choice for delivery region. Having it means you do not need to select a delivery region each time you shop with us or if you move away from the checkout, your selection has been remembered. No personal data is held in this cookie.
Checkout short term memory (personal details) customerTitle
customerForename
customerInitial
customerSurname
customerCompanyName
customerEmail
customerEmail2
customerTelephone
customerTelephoneLandline
customerAddress1
customerAddress2
customerAddress3
customerCity
customerCounty
customerPostcode
customerCountry
customerDelivery_fao
customerDelivery_addr1
customerDelivery_addr2
customerDelivery_addr3
customerDelivery_addr4
customerDelivery_addr5
customerDelivery_addr6
customerDelivery_county
customerDelivery_country
customerDelivery_postcode
customerDelivery_telephone
Session No These cookies are used to remember your personal details. Having them means you do not need to enter your name, address, email etc if you leave the checkout process and come back to it, for example if you add an additional item to your order when you have already got part way through the checkout process. Personal data is held in these cookies. The cookie data is stored until you close your browser.
Checkout long term memory (personal details) customerTitle
customerForename
customerInitial
customerSurname
customerCompanyName
customerEmail
customerEmail2
customerTelephone
customerTelephoneLandline
customerAddress1
customerAddress2
customerAddress3
customerCity
customerCounty
customerPostcode
customerCountry
1st Party Yes via Opt In These cookies are used to remember your personal details. Having them means you do not need to enter your name, address, email etc each time you shop with us. Personal data is held in these cookies. These are all "Opt In" cookies at the point of delivery and will only be set if you select the "Remember Me" option in our checkout. These cookies are 1st party cookies and can only be read back by our website. These cookies will automatically expire one year after they were last written OR if you use our website again within a year but do not select the "Remember Me" option, they will be deleted then.
Google Analytics _utma
_utmb
_utmc
_utmz
1st Party Yes These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where vistors have come to the site from and the pages they visited.
Click here for an overview of privacy at Google
YouTube cookies 3rd Party Yes via browser settings Periodically, we may embed vides from YouTube. This mode may set cookies on your computer once you click on the YouTube video player, but YouTube will not store personally-identifiable cookie information for playbacks of embedded videos using the privacy-enhanced mode. To find out more visit YouTube's embedding videos info page
Vimeo cookies 3rd Party Yes via browser settings Periodically, we may embed vides from Vimeo. This mode may set cookies on your computer once you click on the Vimeo video player. To find out more visit Vimeo's privacy policy

Most device based web browsers allow some control of most cookies through browser settings. Refer to your browser vendors to discover how to control what cookies your browser accepts and rejects.

To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org.

To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.

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