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Covid-19 Lockdown II update:
Cyclesense is open for business by click & collect/delivery only.
Please read further info here.

Shipping children's bikes: Please allow 1-2 weeks for us to build and prepare your order for shipping.

Cyclesense is open for business by click & collect only.

Safeguarding you, ourselves and the wider community

Our utmost priority during the coronavirus pandemic is the safeguarding of you, ourselves and the public. We take our responsibilities to the local community and our customers very seriously and we are doing all we can to help prevent the spread of the virus.

With England going into its second national lockdown on 05.11.2020, we are open by click & collect only.

Both stores are locked to the public and there is no walk in service. If you just turn up to either shop without notice we will not be able to serve you (yes, even if it's "just" for an inner tube!). We ask customers to respect that this is purely in the interests of keeping yourselves, us and the wider community safe during the height of a pandemic.


High Street Store Info Workshop & Servicing Info Children's Store Info

Contacting us

We will still be here and available to contact via any of the traditional means for any of your enquiries:

High Street store: 01937 530 303

Children's bike store: 01937 830 661

Sales & general enquiries: info@cyclesense.co.uk

Workshop, repairs and servicing enquiries: workshop@cyclesense.co.uk


High Street Store

You will be able to call us for advice and help, as you have always been able to do. We are more than happy to advise you on anything cycling related.

Likewise, we will be able to take orders over the phone if there's something you need which isn't listed on our website.

Ordering/Collection procedure:

We have designed a completely contactless procedure in order to keep both you and ourselves safe:

  1. Place your order either on our website or over the phone with one of our sales team.
  2. We will aim to have your order ready for collection within an hour. This will be longer for bikes, which we will advise you of once your order has been processed. We would strongly advise speaking to a member of our sales team before ordering a bike so that we can advise lead times in advance.
  3. We will contact you once your order is ready. We will arrange a mutually convenient time for you to come and collect your order. Please do not come to the shop before we have contacted you.
  4. Please call us once you have arrived in the car park to collect your order. We will then bring your order out to our collection point at the rear of the store.
  5. Collect your order from the collection point.

If you require aftersales assistance with your order, we are happy to advise once you have taken your order home. We can do this by phone, video call... however you want. Please respect that we will not be able to have face to face service when you collect your item. We cannot help you put your bike in/on the car, or make any adjustments on site. We are just here for collections.


Workshop & Servicing

Our workshop remains fully operational for all of your servicing needs. We must stress THERE IS NO WALK IN SERVICE. Your bike will need to be booked into our diary system and we will not be able to serve you if you just turn up - no matter how small the job is.

Booking/Collection procedure:

  1. Email our workshop manager at workshop@cyclesense.co.uk with the work you require, your name, details and your contact phone number. Our workshop will then contact you to to get you booked in.
  2. When you arrive to drop your bike off, please call the shop. They will advise you to leave the bike at our drop off point at the rear off the shop.
  3. We will commence the agreed work and contact you if any further work is required.
  4. Once your bike is ready, our sales team will call you to take payment over the phone and arrange a time for you to collect the bike.
  5. When you arrive in the car park to collect the bike, please call the shop.
  6. We will then bring the bike out to the collection point at the rear of the shop.
  7. Collect your bike from the collection point!

Children's Store

As with our high street store, we'll be on hand to answer any and all of your children's bike/accessories questions by phone/email.

Children's bikes: High quality children's bikes have been incredibly hard to get hold of since March, but we are lucky to have good relationships with suppliers and have lots of bikes on order. Give us a call or email with any questions you might have regarding sizing, models, ordering or anything else! Browse our full range of children's bikes here.

Children's helmets: As we are not able to supply our usual service at the shop, please have a look at our children's helmet section here. Measure your child's head in centimetres around the widest point of their head just above the brow. Get in touch with us and we will be able to discuss options/sizing. You can place an order either to collect in store, or to have it shipped.

Ordering/Collection procedure:

We have designed a completely contactless procedure in order to keep both you and ourselves safe:

  1. Place your order either on our website or over the phone with one of our sales team.
  2. Provided it's listed as "In stock now", we will aim to have your bike built within 1-2 weeks.
  3. We will contact you once your order is ready. A mutually convenient time for collection will be arranged.Please do not come to the shop before we have contacted you.
  4. Please call us once you have arrived at the Westgate shop. We will then bring your order out to the front of the shop.
  5. Whilst maintaining social distancing, you can collect your order!

If you require aftersales assistance with your order, we are happy to advise once you have taken your order home. We can do this by phone, video call... however you want. Please respect that we will not be able to have face to face service when you collect your item. We cannot help you put your bike in/on the car, or make any adjustments on site. We are just here for collections.


Thanks for taking the time to read the above. We realise it's a major alteration to our normal service, but these are far from normal times. Everything we are doing is in the interest of keeping us all safe.

As always, if in any doubt - get in touch.
One of our fantastic team will be able to help.

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