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Shipping

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UK delivery

If your item is in stock and ordered before 12pm, we will do our best to despatch your order the day you place it. In busy times we tell you how long it will take us to process it.

The above does not apply to bikes, which we have to assemble and inspect before repacking for dispatch. Typically we try to have bike orders dispatched within 3-5 days, but in busier times it may take longer. In those cases we'll let you know of longer than expected delivery times.

Please bear in mind that we are closed on Wednesdays, so no items will be dispatched then.

Free postage over £40

For small items we use Royal Mail's 48 service which has a delivery time of typically 2-3 days from dispatch; though you do have the option to upgrade to 24 which is generally next-day from dispatch if you require your order sooner. Please note in some cases the item will need to be signed for, so please provide an address where someone will be in.

Orders of over £40 will qualify for free standard postage with Royal Mail 48. This may exclude certain bulky or awkward items which will be calculated automatically at the basket screen.

Bike shipping

When we send out a larger parcel such as a bike or trailer we use a next-day courier - usually either DPD or Parcelforce.

For these reasons please supply us with a delivery address where there will be someone in to sign for your parcel. If there is nobody in when the couriers call, they will leave a card. You can then phone them to arrange delivery for another day or collect your goods from your local depot (a photo ID with proof of address will be required).

How will my bike be delivered?

We fully assemble, safety check and inspect every bike as though you were going to ride it away from our showroom.

However, to get it back into a box suitable for a courier to handle, we have to remove the pedals, handlebar and usually the front wheel - so some minor reassembly is required when the bike is delivered to you.

Please bear in mind that you might need a 15mm spanner for the pedals (adult's bikes generally do not come with pedals included, so you may not need to worry about this), and 4mm, 5mm and 6mm allen/hex keys for the reassembly.

Outside the UK

Since Brexit it is no longer feasible for our website to have permanent shipping prices for international delivery. Instead, if there is an item you are interested in, please Contact Us with a full delivery address and we will quote for delivery.

All the prices on our website and catalogue are in pounds sterling and are inclusive of VAT, but VAT will be removed for international orders. Please bear in mind that you will likely have to pay your country's taxes, import duties and associated courier handling fees for any items.

Cycle to Work

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The Cycle to Work scheme is a government scheme designed to provide a more affordable way for you to purchase a new bike & equipment for cycling to work.

Depending on your tax bracket and the scheme provider used, you can save 25%-47% on the price of a new bike and accessories as well as spreading the cost over a period of 6-48 months without paying any interest.

The bike purchased on the scheme can be any kind of bike - hybrid bike, road bike, mountain bike, electric bike, cargo bike - as long as the primary user of the bike is the person who took out the scheme. So... no children's bikes, sorry.

It sounds too good to be true, but rest assured it really is that much of a no-brainer.

More Info

Click & Collect

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We've all got busy lives, and sometimes it's easier just to browse online at home rather than having to come out to our shop. Our click & collect service is free and easy to use - simply:

  1. Browse the site and add the items you'd like to collect to your basket.
  2. Head to the checkout and select Collect in Store as your delivery region under the Delivery Region/Country header.
  3. Proceed through the online checkout and pay for your items as usual.
  4. We'll be in touch as soon as your order is ready to collect! In cases where an item is out of stock or might take a while to arrive we'll let you know. Payment is not actually processed against your card until we've accepted the order.
  5. Come to the store and collect your items whenever is convenient. Please bring valid photo ID just in case!

Terms & Conditions Cyclesense

Making your Payment

If you don't have a credit card or are not confident inputting your details via e-mail, then we do offer alternatives.

If you prefer ordering by phone, please call the shop on 01937 530303

How to Contact Us

A full set of contact details is included on our Contact Page including a simple form for you to use to email us.

Shipping and Handling

All claims for damage must be notified within 3 days of receipt of item. This does not affect your statutory rights under the Sale of Goods Act.

Your Security and Credit Card Security

We value your security and as such have done our utmost to ensure that none of your personal information is at risk while you are visiting our site.

Credit Card Security: We have a secure online buying facility which you can rest assured is totally safe to use. We don't keep any of your credit card details on our system after the transaction is processed and verified.

VAT
All prices quoted on this website include VAT at the UK rate of 20.0%
Your privacy
For specific information regarding our privacy policy, please refer to the Privacy Policy page
Back Orders

Once you have placed an order with us, we will be in contact with your soon after, mainly to confirm your preferred payment method, but secondly to confirm whether your chosen products are in stock.

There is no obligation to continue with the sale should we not have the product available. You will be offered the option to Back-Order the items and should you choose to do this, we will endeavour to give you a true indication of the date upon which you should expect to receive said goods. We will request a deposit for ordering specific goods on your behalf where relevant (these details will be given to you at the point when we contact you). If we fail to secure the goods you have back ordered within a reasonable (the estimated) time, you will be under no obligation to proceed further with that order. This is extremely rare. Should you choose to cancel a back ordered item BEFORE our expected delivery date, we reserve the right to withhold a reasonable proportion of any deposits already paid.

If you wish to complain.
If you would like to complain, please contact the store either by telephone 01937 530303 or by mail or email (see contacts page) all complaints are to be addressed to the managing director
Returns

Our aim is for all our customers to be 100% satisfied with any product purchased

If in the unlikely event you are not happy with your purchase Cyclesense Ltd will refund the retail cost* of the product, provided that it is returned in a perfect saleable condition within 14 days.

All goods that we sell are covered by a warranty. Most items have a warranty provided by their respective manufacturer BUT this warranty must be carried out by us. If you feel that you have an item which is faulty, please return it to us with a copy of your original proof of purchase. If it is found to be a genuine fault of manufacture we will of course repair or replace it free of charge and return it to you with no postage charges. However, if the item is found not to have a genuine fault covered by it's warranty we will contact you to tell you of this. If you subsequently require the product to be returned back to you, we will have to make a charge for carriage.

*Unfortunately we cannot refund any postage charges and packing and you will be charged for postage on any replacement items we send out where the original mistake was not ours. PLEASE REMEMBER TO INCLUDE A COPY OF YOUR ORIGINAL SALES RECEIPT AND YOUR FULL CONTACT DETAILS ETC.