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Free Delivery over £40*
Save up to 47% with Cycle to Work
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Christmas Delivery

Bikes

Our last day for dispatch is Thursday the 22nd of December. We use a next day/express courier for bikes, such as DPD or TNT/Fedex. All couriers are experiencing some delays at the moment so nothing is guaranteed, but these services are intended as a next day service and have been largely delivering as such.

If a bike is ordered before 12pm, we will do our very best to dispatch it on the same day. Again, this is not a guarantee, but we will do our best! If we can't dispatch on the same day, we will dispatch the next working day. Please bear in mind that we are closed on Wednesdays, so no orders are processed or dispatched on those days.

We fully assemble your bike before delivery as though you were going to ride it away from the shop. To get it back into a box for the courier, there is some minor disassembly such as removing pedals and handlebars.

Smaller Items

For pre-Christmas we now strongly recommend you upgrade from our standard post (Royal Mail 48) to either Royal Mail 24 or DPD. Royal Mail have indicated that the last day for Royal Mail 24 should be the 16th, but even that is not guaranteed. To give the best chance of pre-Christmas delivery, we recommend selecting the DPD option.

If your item is in stock and ordered before 12pm, we will do our best to despatch your order the day you place it. Please bear in mind that we are closed on Wednesdays, so no orders are processed or dispatched on those days.


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Delivery Information

UK Delivery

If your item is in stock and ordered before 12pm, we will do our best to despatch your order the day you place it. In busy times we tell you how long it will take us to process it.

The above does not apply to bikes, which we have to assemble and inspect before repacking for dispatch. Typically we try to have bike orders dispatched within 3-5 days, but in busier times it may take longer. In those cases we'll let you know of longer than expected delivery times.

Please bear in mind that we are closed on Wednesdays, so no items will be dispatched then.

Free Postage over £40 on small items

For small items we use Royal Mail's 48 service which has a delivery time of typically 2-3 days from dispatch; though you do have the option to upgrade to 24 which is generally next-day from dispatch if you require your order sooner. Please note in some cases the item will need to be signed for, so please provide an address where someone will be in.

Orders of over £40 will qualify for free standard postage with Royal Mail 48. This excludes certain bulky or awkward items (for example shoes and helmets) which will be calculated automatically at the basket screen. Unless stated otherwise, bikes also do not qualify for free postage. Please see below for details on that.

Bike Shipping

When we send out a larger parcel such as a bike or trailer we use a tracked courier such as TNT's next-day service.

For these reasons please supply us with a delivery address where there will be someone in to sign for your parcel. If there is nobody in when the couriers call, they will leave a card. You can then phone them to arrange delivery for another day or collect your goods from your local depot (a photo ID with proof of address will be required).

Outside the UK

Since Brexit it is no longer feasible for our website to have permanent shipping prices for international delivery. Instead, if there is an item you are interested in, please Contact Us with a full delivery address and we will quote for delivery.

All the prices on our website and catalogue are in pounds sterling and are inclusive of VAT, but VAT will be removed for international orders. Please bear in mind you will likely have to pay your country's taxes and import duties for any items.


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Cycle to Work

Cycle to work schemes provide a more affordable way for you to purchase a new bike & equipment for cycling to work.

Depending on your income, you can save 32%-47% on the price of a new bike and accessories as well as spreading the cost over a period of 6-48 months without paying interest. There is a calculator on the link below which will help you find out exactly how much you could save.

There are numerous companies running Cycle to Work schemes and we work with the vast majority of them including the likes of Green Commute Initiative and Cyclescheme.

Learn more


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Contact Us


You can contact by the following means and we'll respond as quickly as possible:

Contact us by mail

info@cyclesense.co.uk

Contact us by phone

For all queries regarding adult's bikes and accessories contact our High Street Store. For anything kids' bike related please contact our kids' store.

High Street - 01937 530 303

Kids' Store - 01937 830 661


Opening Hours

High Street

Monday - 10:00-17:00
Tuesday - 10:00-17:00
Wednesday - CLOSED
Thursday - 10:00-17:00
Friday - 10:00-17:00
Saturday - 09:00-17:00
Sunday - CLOSED

Kids' Store

Monday - 10:00-18:00
Tuesday - 10:00-18:00
Wednesday - CLOSED
Thursday - 10:00-18:00
Friday - 10:00-18:00
Saturday - 09:00-17:00
Sunday - CLOSED


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Click & Collect


We know that many lead busy lifestyles and can't make it to the shop to browse during opening hours, so we've made it easy for you to browse online in the comfort of your own home. You can use the click and collect option to place an order at any time, any day, before collecting from the store at a time that suits you.

How do you do it? It's simple. Add the items you want to your cart, and then select the **collect in store** option below once you're on the basket screen:

Go through the checkout and pay for your items via our secure server. Once the order is placed you will receive a confirmation email. As soon as we're able we'll be in touch by phone or email to confirm with you when your items are available to collect. This could be practically instant, or it could take a few hours/days depending on the item.

If an item you have ordered is unavailable or delayed for whatever reason, we will of course let you know by the usual means of communication.

Once you're ready to collect your items, please bring your confirmation email with you (stored on a smartphone or printed), along with proof of ID (passport or driving license) and the card used to purchase.


Check out what's new with Giant's range of road bikes for 2017

Giant's 2017 Road Bikes - What's New?

The changes are mostly subtle, but there's some fairly important additions and alterations for this year's range.

Giant Defy & the new Contend

Giant Defy Advanced SL 1

New for 2017 are the Contend, Contend SL and Content SL Disc models. These replace the entry-level aluminium models from the Giant Defy range. Similar to the Defy, the emphasis is placed on all-round performance, a smooth, comfortable ride and great value.

The new Contend SL Disc features an ALUXX SL-grade aluminium frame and carbon composite fork. The frameset includes integrated mudguard and rack mounts, making it a great option for commuting/short tours. Also new are Giant's flat-mount hydraulic disc brakes, which are not only significantly more powerful than the mechanical discs used on previous models, but they're also a better fit for the profile of a road bike.

The Contend SL features all the same frameset features of the SL Disc, but is instead designed for usage with rim brakes.

The Contend models feature an ALUXX aluminium frame with the same comfort-based geometry of the SL models, but there are weight penalties from the heavier frame and fork. In terms of value the Contend is hard to beat and certainly makes for a great entry-level road bike.

The famous Defy, Giant's endurance/sportive model, still lives on in the form of the full carbon Defy Advanced, Advanced Pro and Advanced SL models. All Defy models now feature hydraulic disc brakes and thru-axles, designed to increase stiffness for better control and precision.

Giant TCR gets disc brake models

tcr advanced pro disc

Also new for this year's range are the TCR Advanced Disc and TCR Advanced Pro Disc models.

The TCR has always been a great all-round racing bike designed with the best possible stiffness:weight ratio in mind. Now Giant have added an option for those who want greater control and confidence with their ride. Again, all these new models feature hydraulic disc brakes and thru-axles.

Other bits & pieces

  • All Advanced Pro models from the Defy, TCR and Propel models now feature Giant's full carbon composite wheels. In previous years some of the Advanced Pro models were specced with carbon rims with aluminium braking sufaces. This means you can now get a Giant Propel specced with a Shimano 105 groupset and deep section full carbon wheels.
  • Defy Advanced models can now take full mudguards thanks to the addition of eyelets nearthe front and rear axles. This means that coupled with Giant's hydraulic disc brakes the Defy Advanced is a great year-round option.
  • Giant have started to spec bikes with tubeless tyres. Top of the range Giant road bikes have been specced with tubeless compatible wheels for a couple of years now, but for 2017 Giant have added tubeless tyres to the Advanced SL and Advanced Pro models. Various commentators have indicated tubeless is the way forward for years now, with Giant claiming their Gavia SLR and SL tubless tyres have improved puncture protection, comfort and efficiency.

Thursday 15 September 2016 Filed in: Product News

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